Our goal is to ensure complete satisfaction with our products. We take great care in packaging your order for a successful delivery but unfortunately accidents can happen. Should any product arrive damaged or imperfect, please contact our Customer Service without undue delay for further instructions. +44 (0)1782 282651 (9am to 5pm GMT, Monday to Friday).
Should you not be satisfied with a product and wish to return it, you have 30 days from the date of purchase to return the order - unused and in its original condition, If you have any questions, please contact or our Customer Service advisors for more information.
Return the product to the following address via a courier of your choice and at your cost. Ensure to note your name and order number on the parcel so that we could refund you.
DC3 Prologis Park, White Rock Road
Alternatively, we can collect your order by courier of our choice, at a charge of £10 that would be deducted from your refund. If we collect the order, this can be arranged for any day from Monday to Friday between 9am - 7pm, you would just need to choose a day when someone can be at home, as unfortunately we can’t give a time for the collection.
Please note that we do not cover the return costs unless otherwise explicitly confirmed by our Customer Service in writing or stated in the Sales Terms.
We will make any refunds due to you as soon as possible and in any event within the deadlines indicated below:
- if you have received the product and we have not offered to collect it from you: 14 days after the day on which we receive the product back from you or received a written proof that the product has been sent back to us;
- if you have not received the product or you have received it and we have offered to collect it from you: 14 days after you inform us of your decision to cancel the contract.
If we have offered to collect the product from you, we will collect the product from the address to which it was delivered. We will contact you to arrange a suitable time for collection.
Return Instructions For Orders Delivered Outside Of EU
Please note that for any returns of orders which are placed outside of EU, only price paid in Webstore and the original delivery charges will be refunded, and the Seller will not refund any taxes, charges or other fees applied to the order by your country of residence, customs or authorities.
Defective Products Or Incorrect Deliveries
Should you discover a defect in your received product, or should we have delivered incorrect products to you, please contact our Customer Service without undue delay. Please note that you will be required to provide us with clear photographic evidence of the alleged fault or damage.
Our Customer Service will give you instructions for returns of Products and will arrange for the return pick up from the address where the order was originally delivered. You are requested to prepare the products for pick up in the original packaging and condition they were delivered to you. All labels that need to be attached to the packaging will be brought by our delivery partner when picking up your return package. Costs of the return dispatch will be paid by us unless otherwise stated in the Sales Terms.
We will confirm to you by email when your replacement order has been shipped or when your refund has been made, as applicable. Please note that replacements are only possible if we have the items in stock, in other cases you will receive a refund. All refunds will be made by crediting the payment card originally used for the original purchase.
In case of a refund, you shall receive your refund within fourteen (14) days after the day on which we receive the product back from you.
Please note that we cannot provide credit for packages lost during return shipment if proof of delivery is unavailable.
Cancelling an order before receipt of the Order Confirmation: Please contact our Customer Service.
Please note that only sending the Products back, refusing a delivery or failing to receive a delivery will not be considered a notice of cancellation.
Modal Cancellation Form
Please copy and paste the form below, complete the details and return the form either by registered post to Fiskars United Kingdom Ltd, eCommerce Customer Service, Wedgwood Drive, Barlaston, Stoke-on-Trent, Staffordshire, ST12 9ER, England or by email to firstname.lastname@example.org.
To: Fiskars UK Ltd, eCommerce Customer Service, Wedgwood Drive, Barlaston, Stoke-on-Trent, Staffordshire, England, ST12 9ER. Tel: +44 (0)1782 204141, Fax: +44 (0)1782 204402, Email: email@example.com.
I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods:
(Please insert order number)
Ordered on DATE and/or received on DATE [*]
Name of consumer(s):
Address of consumer(s):
Telephone of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
--------------------------------------------------------------------------------------------------------------------------------------------Note: [*] Delete as appropriate.
If Your Order Has Been Shipped
If you exercise your right of cancellation after the item has been shipped, please replace the item securely in its original packaging and return it to us with your shipping note.
This is not a full statement of your rights under applicable distance selling legislation or under any statutory consumer protection laws applicable in your country of residence.