FREE BREAKAGE WARRANTY
Our free breakage warranty entitles you to a new similar design should your existing piece break or chip. To be covered by our breakage warranty, you need to sign up for a wedgwood.com account and register your product(s) on the warranty page within six months* of purchase. You can registerany products bought after 29 January 2024.
HOW IT WORKS
Register your designs
To be covered by our breakage warranty, you need to be a wedgwood.com account member and register your product(s) on wedgwood.com within six months of purchase.
Make your warranty claim
Should your product(s) break or chip, follow a few simple steps on our website to make a warranty claim.
Receive your replacement
We will send you a new product similar to the one that is broken or chipped as soon as your claim is approved.
FREQUENTLY ASKED QUESTIONS
Below we have answered some of the most common questions related to our breakage warranty.
WHAT IS THE BREAKAGE WARRANTY? Open
We are proud of our collections and encourage you to use them to elevate everyday moments and special occasions alike. To give you peace of mind when enjoying your Wedgwood products, we offer a breakage warranty to Wedgwood account members. Our breakage warranty entitles you to receive a new, similar product at no cost, should your product break or chip.
The breakage warranty applies to Wedgwood products registered on wedgwood.com within 180 days of purchase.
The breakage warranty period is 12 months and starts from the date of purchase.
CAN I REGISTER PRODUCT(S) I HAVE PURCHASED BEFORE 29 JANUARY 2024 FOR THE BREAKAGE WARRANTY? Open
Products purchased prior to the start date of our digital breakage warranty scheme (29 January 2024) are not eligible for breakage warranty.
WHAT ARE THE TERMS + CONDITIONS? Open
Read the full Terms and Conditions for the Breakage Warranty here.
HOW WILL I RECEIVE MY REPLACEMENT PRODUCT(S)? Open
When you have successfully submitted your breakage warranty claim, an email with your claim number will be sent to you. Our customer service team will contact you once your claim has been processed. If your warranty claim is approved, you will receive a confirmation email from us and a replacement product will be shipped to your home address.
WHICH COUNTRIES OFFER BREAKAGE WARRANTY? Open
Our breakage warranty is currently available in all countries we ship to apart from Switzerland, Qatar, and the UAE. We are continuously developing our services and hope to offer breakage warranty in all countries in the future.
HOW DO I MAKE A BREAKAGE WARRANTY CLAIM? Open
Should your product(s) break or chip, follow a few simple steps on our website to make a warranty claim. You will need the warranty ID, which is on your product registration confirmation email. If you have an online account and want to make a breakage warranty claim, please sign in on wedgwood.com first and make the claim directly from your profile. Remember to add your customer information and delivery information under 'My Address Book'.
HOW LONG IS THE WARRANTY PERIOD? Open
The breakage warranty period is 12 months starting from the date of purchase. If you were not signed in during checkout, you must register your product(s) on wedgwood.com within six months of purchase to be covered by the breakage warranty.
ARE ANY PRODUCTS EXCLUDED FROM THE BREAKAGE WARRANTY? Open
The breakage warranty applies to applicable products purchased on wedgwood.com and registered within six months of purchase. Exclusions include multi-piece sets and Royal Albert products. See our full list of exclusions.
DO I NEED TO SEND MY BROKEN PRODUCT TO WEDGWOOD WHEN I MAKE A WARRANTY CLAIM? Open
No, we do not need to receive your broken product. When you submit a warranty claim, you need to upload photos of your broken item. Once we have received your warranty claim we will send you a new product.