Frequently Asked Questions
1. Where can I find out more information about the history of my piece of Wedgwood?
Due to the vast catalogue of products we have produced, unfortunately we are unable to deal with specific enquiries regarding historic items. However, there are many specialist retailers who stock such ranges and can search for individual items.
You may also be interested to know that the Wedgwood Museum Trust have now opened their new museum here in Barlaston, Staffordshire. The Wedgwood Museum website holds extensive information about the history of Wedgwood.
2. Are you able to give valuations on pieces of Wedgwood?
We are prohibited from providing individual valuations on any of our products. However, there are many specialist companies who buy and sell discontinued Wedgwood items and some of these will offer specific valuations. You could also approach your local auction house as they will normally provide a valuation on specific pieces.
3. I am trying to identify a piece of Wedgwood that I own - are you able to help?
Due to the vast catalogue of products we have produced, unfortunately we are unable to deal with specific enquiries regarding historic items.
You may also be interested to know that the Wedgwood Museum Trust have now opened their new museum here in Barlaston, Staffordshire. The Wedgwood Museum website holds extensive information about the history of Wedgwood.
4. I’d like to visit a store to have a look at the items I want - how do I find the nearest store to me?
You can use our Store Locator or alternatively why not try our Samples Service?
5. The item I would like is out of stock at present - can you tell me when it will be available?
If you would like to place an order please Contact Us. For items that are out of stock we quote a delivery time of 12 weeks, although we would normally expect to deliver your items quicker than this. If your order contains a mixture of items that are in and out of stock, we may be able to despatch the available items to you.
6. Can you send me a copy of your catalogue?
We have made the decision not to produce a catalogue at present following feedback from customers and retailers as the website covers all the products that are currently available in the UK.
7. I do not live in the UK - are you able to ship to my country?
We offer a shipping service across the globe. See our Delivery page for more information.
8. Surely a lot of items get broken during delivery?
Surprisingly few! This is thanks to our dedicated packing team who ensure that every parcel is despatched with all the right padding in the right places. New staff go through an 8-week training period, ensuring they meet the standards we have set for packing items. We even undertake ‘drop-testing’ to help ensure they arrive safely.
9. I have never bought tableware before and don’t know what items I should order - can you help?
Of course, our experienced staff not only love Wedgwood but they have it themselves, so they’ll gladly talk to you about how you’ll use your Wedgwood and help you make your decision. Simply Contact Us. Or call (UK) 08450 777060 (Non-UK) +44 1782 223301
10. Can I use my tableware in the microwave?
A lot of our patterns can be used in the microwave, especially the plain ones. However, those that have gold, silver or platinum precious metal decoration should never be used in the microwave.
11. My product has arrived damaged
Whilst we try very hard to deliver our item to you in perfect condition in the event that it does arrive damaged we will replace it for you, free of charge.
To report a damaged product please call (UK) 08450 777060 (Non-UK) +44 1782 223301 Or use our Contact Us form.
12. Where can I track my order?
You can track your order at any time through the My Account section at the top of the page.
13. How do I return my order?
If you decide you don't want your order if you return it to us within 7 days in the condition is which it arrived we will issue you a full refund for the item. (Please note that you will be responsible for the cost of returning the item and we cannot issue refunds for earrings).
If your items are received damaged or faulty then we will issue a replacement product free of charge.
To return a product please call (UK) 08450 777060 (Non-UK) +44 1782 223301. This does not affect your statutory rights
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14. Can I cancel my order?
There is a short time period in which we can cancel the order for you, before it is sent to our warehouse to be dispatched. If it has already been dispatched then if you return the item to us in the condition it arrived we will issue for a full refund for the item.
15. When will my credit card be charged?
Your credit card will not be charged by Wedgwood until your order has been dispatched.
16. How long will my order take to arrive?
We are moving Warehouse
All our products are being transferred to a new warehouse, so we are unable to despatche orders between 4th - 10th February. We apologise for any inconvenience caused.
We aim to deliver to the UK within 7 working days. Overseas orders can take up to 2 weeks to arrive. If you still have not received your order after this time please call or contact us.
17. How much is delivery?
Our delivery prices are available on the Delivery page
18. I'm concerned about my privacy
Wedgwood is committed to your privacy and will never sell any of your personal information to a third party. To find out more about how we use your personal information please read our Privacy Policy.
19. I want to stop receiving emails from Wedgwood
You can unsubscribe from receiving emails from Wedgwood at any time by changing your contact preferences within the 'My Account' section of the website. Alternatively you can use the 'unsubscribe' link contained at the bottom of all of our emails.
20. Can Wedgwood repair a damaged piece of china?
Wedgwood does not offer a restoration service for collectors. We would recommend that you contact a ceramic restorer to advise you on the repair.
21. Can Wedgwood supply discontinued product?
No - we do not keep stocks of discontinued collectables or tableware. We would suggest that you contact an antique dealer or auction house if you are looking for obsolete collectables. Likewise, a china matching organisation may be able to help with discontinued tableware. Or contact our factory shop team, who may be able to help with your request.
22. Does Wedgwood buy back dinner services or collectables?
No, we do not offer a buy back service. However, antique dealers or china matching organisations may be able to help you to sell items.
23. I have a Wedgwood clock that needs a new mechanism.
Please contact our shop at the Wedgwood Visitor Centre for replacement clocks. They can be contacted Monday to Friday between 9am and 5pm on +44 (0)1782 282875.
24. I have a shop and would like to stock Wedgwood products..
If you would like to apply to be a Wedgwood retailer, please Contact Us with full details of your business and requirements.
25. I’m concerned that the pattern I like might be discontinued in the near future - what assurances can you offer?
We do occasionally retire ranges to make room for new designs. However, we have introduced a service that allows you to register your pattern and in return we'll let you know if it is discontinued. Use our Pattern Registration to register your products.
26. What is the best way to clean Jasper?
Wedgwood Jasper is very strong and resilient, meaning that you can use a cleaner like CIF with a toothbrush - amazing considering Jasper was invented by Josiah Wedgwood himself in the 18th Century!
Contact Customer Services
To contact customer services please EMAIL US.We aim to respond to all email queries within 48 hours.
If you would prefer to call us please use the following numbers:
UK: 01782 404045
Non-UK: +44 1782 404045
