Frequently Asked Questions.
Here are the answers to some of the most frequently asked questions about our products, website, and services. If you still can't find what you're looking for, contact one of our Customer Care Advisors who'll be more than happy to help.
Questions on Shopping Our Site
What's the difference between the way products look online and offline?
How our products appears online has a lot to do with your monitor resolution. To aid in your visualization of the product, we strive to provide you with good quality images, large photographs and the ability to zoom in on photographs online. Rest assured that when our product arrives it will always measure up to our company's stringent quality standards.
What are my payment options?
We currently accept American Express, Mastercard and Visa. Apple Pay is accepted on supported devices. You can also apply to pay over time with Klarna.
Will I be charged sales tax?
It is required by law to charge state and local sales tax for orders shipped to states where we conduct business. Therefore, all of our online or phone orders will include sales tax where such taxes are imposed by that destination state.
How much is the delivery charge?
Delivery charges vary by destination country and the method selected. For further information on delivery charges where you plan to ship to, please check our delivery page.
How long will it take for my order to arrive?
How long it'll take for your order to arrive depends on the destination and delivery method selected. For further information about estimated delivery times to your destination, please visit our our delivery page.
Can I specify a delivery time?
Unfortunately, we can't select or specify an exact time. To track your order, simply log into your account, or check your shipping confirmation email, to monitor its progress.
How do I cancel or change an order?
Changed your mind? Please contact our Customer Care team as soon as you realize that you need to change the details of your order. Please note that if your order has already been processed, it may be too late to cancel or change the delivery. You can return the order once it is received. In the event you refuse an order after it has been shipped, you'll be responsible for any shipping charges related to that order.
I have a question about a Wedgwood order, what do I do?
If you need details about Delivery Information or Returns, Refunds and Cancellations, then click the links to head to the relevant pages for more details. If you have any further questions, please contact us.
When will my order be charged?
Please note that your card won’t be charged until your order is dispatched from our warehouse.
How do I track my order?
Each time you order through our website, you will receive emails to keep you updated, which include an order acknowledgement email that should arrive in your inbox immediately letting you know your order was received, and a shipping confirmation email, including tracking details, to let you know that your order is on its way to you.
If you're registered with us, you can track the status of your order simply by logging into your account. If you have any queries about the location of your package, please contact Customer Care, who'll be happy to help.
I have a question about my Wedgwood account, what do I do?
If you forget your password, visit the Account Login page to reset your details.
I've forgotten my password, how can I retrieve it?
Not to worry, we all forget things from time to time. Simply visit the account login page and click the Forgot Password link to reset.
I'm having problems registering or logging into my account, can you help me?
We're sorry to hear you're experiencing trouble accessing your account. If you've tried resetting your password but still can't access your account, simply contact us. We'll try our best to help so that you can update your details as you wish. Alternatively, you can also place your order with us over the phone.
Does your website have a Wedding List?
Saved lists, including Registry and Wishlists, is not an available feature at this time. We are consistently rolling out new features, though, so please check back in the future!
I've broken one of my favorite items and the pattern isn't available on your website. Can I still order a replacement?
The stock on our website tends to only be our very latest ranges or recently discontinued products. We suggest you can try Replacements.com or search for other replacement tableware or collectible services online.
How secure are my details?
Your privacy is of the utmost importance to us.At Wedgwood we take every step to keep your financial information private and safe, and all transactions occur in a secure area of our site so that you can buy online with confidence.
I have a question about a Wedgwood product, what do I do?
If you have already checked the product page and still can’t find the answer, then please contact Customer Care.
I've received my order and I have breakage within the order?
In order for us to best assist you with a broken item within one of our Ecommerce orders, we require a picture clearly displaying the damaged area of the item. Please include your order number in the email.
- United States customers, please email to firstname.lastname@example.org
- Canada customers, please email to email@example.com
What kind of bone is used in making Wedgwood tableware?
Our china is manufactured with a type of soft-paste porcelain, which contains greater than 35% tricalcium orthophosphate. This makes our china extremely hard and durable and cannot absorb fluids or food. The processing of the china results in a beautiful translucent white appearance, which is considered among the strongest types of porcelain in the industry.
For Bone China, bone ash is a raw material generated from the by-products of the food industry in the EU and is regulated by the Food Safety Authority in the Netherlands. We can confirm that the major proportion of bone used in bone ash utilizes bovine raw materials.
We have lots of friends that we work and collaborate with. Find a list of our latest collaborations below and simply click the link to shop!
Why do my plates have grey marks on them?
Some Wedgwood stoneware owners notice grey marks or 'scratches' on their dinnerware. Don't panic—this isn't a defect.These marks can occur when metal utensils are used and meet the hard glazes typically used by most stoneware manufacturers.
Stoneware glazes look and feel very smooth—however the surface is made up of microscopic 'peaks and valleys'. When metal utensils touch the surface of the stoneware, often being softer than the glaze, tiny metal particles get caught in the microscopic valleys, causing those grey marks.
Though some customers refer to these as scratches, there's not usually any actual damage to the glaze or the stoneware body. The good news is that metal deposits can be removed with a variety of cleansers such as Bar Keepers Friend. The combination of chemical action and a mild abrasive in the cleaner easily removes the metal particles from the glaze... Phew!
What are your recommended care instructions?
We recommend visiting our Care Guide for information regarding our products.
What's the difference between the way products look online and offline?
There's nothing quite like getting your hands on Wedgwood designs and seeing them with your own eyes, however we know that this isn't always possible. How the colors of products appear on our website has a lot to do with your monitor or phone screen resolution. To help you visualize our products, we strive to provide you with the best imagery.
Can you provide me with valuations for selling or insurance purposes?
Unfortunately, we're unable to give valuations for any purposes for our products. We recommend that you contact your local antiques dealer to discuss this.
How to identify Wedgwood stamps?
We get lots of people contacting us asking 'How much is Wedgwood worth?', 'How to value Wedgwood', 'How to date Wedgwood marks and numbers?' and 'How to identify my Wedgwood patterns?'... Due to our small team of Customer Care Advisors, we sadly don't always get the chance to search for products or patterns through back-catalogs. If you have any questions like this, we suggest you try the following site for more information before contacting us:
Where are Wedgwood products made?
For over 260 years Wedgwood Product Design and Development has taken place in the United Kingdom, guaranteeing English authenticity and values. Today, Fiskars Brands maintains exactly the same engineering excellence and proven quality control in all our facilities in which we produce product and continues to adhere to these world famous standards.
Like many luxury brands, we work with the best partners across the world whose skills and quality standards equal our own. To ensure that production from our manufacturing and sourcing resources mirrors all Stoke-on-Trent manufacturing activities, developments and precise tolerances for complete customer satisfaction, Wedgwood staff from the United Kingdom transfer to or work with the teams to train, maintain and manage the production processes.
Depending on our product requirements, we will maintain production in both locations. Around the world, the vision of Wedgwood, based on the brand values of quality, craftsmanship and innovation, has not changed and continues to be absolutely English.
What is Wedgwood's stance on sustainability?
We're constantly looking for new ways to increase the use of recycled or renewable materials in our products, reduce unnecessary packaging and be as thoughtful, efficient and sustainable as possible. Read Fiskars Group's Sustainability Strategy.
Does Wedgwood have a museum?
Yes we do have a museum,To see some of our history, please visit the Wedgwood Museum website for details.
How can I get an appraisal value of my Wedgwood items?
We do not offer appraisal services. We leave the appraising process to outside organizations that specialize in the appraisal of high end products. One suggestion would be to contact the companies listed below. They may be able to provide you with an appraiser in your area. Their contact information is:
11107 Sunset Hills Rd, Suite 310
Reston, VA 20190
Office Hours 9:00 a.m. – 5:00 p.m. ET, Monday - Friday
Appraisal Associates (Canada Only)
193 Church Street
Toronto, ON M5B 1Y7
Are you able to help repair my Wedgwood piece?
We do not offer repair services. We suggest searching locally or using a search source such as Set Your Table, and select restoration/repair
If you your pattern is not shown on our site it most likely has been discontinued. Regrettable we do not have the resources to provide an identification of products/ patterns. Other consumers have been successful using a free service on www.replacements.com.
Scroll down to the bottom of their homepage and under "Services" click on "Pattern Identification Help", click on "Pattern ID Request Form", and follow the prompts.
How can I find out the latest new from Wedgwood?We love sharing ;our latest news and keeping you inspired with fresh ideas, trends, and collections. To stay up to date, sign up to our email Newsletter, subscribe to our Blog, and don't forget to follow us on ;Instagram, Facebook and Pinterest, and tag us in your photos!
Where are Wedgwood based?
The Wedgwood Head Office is based in the UK. Our registered office address is: Wedgwood Drive, Barlaston, Stoke-on-Trent, Staffordshire, ST12 9ER.